Experience the Unexpected in Orlando.
PLAN YOUR STAY

FAQs

Frequently Asked
Questions

Here you’ll find detailed answers about Early Theme Park Entry, Lightning Lane access, Disney transportation, family amenities, and resort services at Renaissance Orlando Resort & Spa.

For anything additional, call us directly at (407) 828-2828 or visit our contact page.

Connect With Us On Social Media

Renaissance Orlando Resort – your gateway to an exceptional Orlando experience near Disney World.

Linkedin
Location & Disney Benefits

1905 Hotel Plaza Boulevard, Lake Buena Vista, Florida 32830. We’re an Official Walt Disney World® Hotel located in the Disney Springs® Resort Area.

Yes. As an Official Walt Disney World® Hotel, you’ll enjoy benefits including Early Theme Park Entry and access to the complimentary park shuttle.

Guests staying at the Renaissance Orlando Resort receive Early Theme Park Entry to all four Walt Disney World® theme parks — 30 minutes before regular park opening each day. Simply show your valid MagicBand, Key to the World Card, or digital room key along with your park ticket at the entrance.

Lightning Lane Multi Pass and Individual Lightning Lane selections can typically be made starting at 7:00 AM on the day of your park visit (or earlier for some on-site hotel guests, depending on current Disney policy). We recommend checking the My Disney Experience app for the most up-to-date rules.

Extended Evening Hours are available to guests of select Deluxe resorts and are not currently offered at Renaissance Orlando Resort. Separate ticketed After Hours events occasionally take place and can be purchased through Disney.

Disney Transportation

Yes. We provide complimentary scheduled shuttle service to all four Walt Disney World® theme parks (and the Lake Buena Vista Factory Outlets).

Reservations are required. After you check in, use the QR code available at the front desk to access the shuttle reservation system. You can reserve seats for up to seven days of your stay. Once reserved, you’ll receive a boarding pass that you must present when boarding.

No. Shuttle reservations can only be made after check-in using the QR code at the front desk.

Shuttles are scheduled to support park opening times, including Early Theme Park Entry. Exact departure times are shown in the reservation system after you check in, so you can choose the departure that best fits your plans.

Yes. Disney Springs® is conveniently located nearby and is easily reachable on foot or by a short ride. The complimentary shuttle serves the four theme parks and does not stop at Disney Springs®.

Family Amenities

Yes. Pack ‘n Plays / cribs are available upon request and subject to availability. Please request one when booking or by contacting the front desk in advance.

Absolutely. We welcome families with a zero-entry pool, game room, spacious rooms, and convenient access to all the magic of Walt Disney World® and Disney Springs®.

Rooms & Amenities

Yes. We feature a beautiful zero-entry outdoor pool, heated year-round and open daily (hours may vary by season). The Agave Fresco Pool Bar is poolside, and our Lanai poolside rooms have private patios with direct pool-deck access.

Select rooms offer views toward the Epcot® area. Please note that fireworks viewing is not guaranteed and depends on room location and weather.

Yes. Indulged Spa + Wellness Retreat offers massages, facials, and other treatments. Appointments are recommended.

Yes. A 24-hour fitness center is available to all guests.

Yes. Self-parking is $30 per night and valet parking is $45 per night (plus tax). Rates are subject to change.

Yes. The resort fee is $39 per room, per night plus tax. It includes:
  • Two complimentary drinks per day (coffee at The Grove Café & Brew or beer/wine at American Kitchen Bar & Grill)
  • Complimentary Wi-Fi throughout the hotel
  • Scheduled wellness classes on the Terrace
  • Official Disney Springs® Passport to Savings
  • Two bottles of water per room, per day
  • In-room Keurig coffee maker with pods, refreshed daily
  • Complimentary shuttle to Lake Buena Vista Factory Outlets
  • 50% off club rentals at Disney Golf locations

We do not offer guest laundry on site.

Simply call the front desk or use the phone in your room to request fresh towels from housekeeping. They will be delivered to your room.

Lanai rooms feature a private patio/lanai area. Poolside Lanai rooms offer direct pool access and a more open outdoor space. Standard Lanai rooms do not have traditional elevated balconies. Please check the specific room description when booking or ask our team for details.

Meetings & Location

Approximately 15–20 minutes by car, depending on traffic.

Approximately 25–30 minutes by car under normal traffic conditions.

Booking & Policies

Check-in is at 4:00 PM. Check-out is at 11:00 AM. Early check-in and late check-out are subject to availability and may incur a fee.

Yes. You’re welcome to leave your luggage with the front desk before your room is ready. We’ll store it securely until check-in.

Please contact the front desk or reservations team directly so they can update your reservation. You can also reach out through our contact form and a team member will assist you.

Contact the front desk or submit a request through our contact form, and our team will email your folio to you.

Renaissance Orlando Resort – Disney Springs® Area is a pet-free hotel. Trained service animals assisting individuals with disabilities are welcome. Please contact the hotel with any questions at +1 407-828-2828 or GeneralInquiries@RenaissanceLBV.com.

Yes, a $100 incidental deposit is collected at check-in. Debit cards are accepted; cash is not accepted.

Yes, mobile check-in is available. Please still stop by the front desk for a physical room key, which you’ll need to access the elevators.

Breakfast is served at American Kitchen Bar & Grill from 6:30 to 11:00 AM. Marriott Bonvoy Platinum, Titanium, and Ambassador members are eligible for complimentary breakfast.

Email GeneralInquiries@RenaissanceLBV.com and our front desk team will complete it.