FAQ'S
Frequently Asked
Questions
Here you’ll find detailed answers about Early Theme Park Entry, Lightning Lane access, Disney transportation, family amenities, and resort services at Renaissance Orlando Resort & Spa.
For anything additional, call us directly at (407) 828-2828 or visit our contact page.
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Renaissance Orlando Resort – your gateway to an exceptional Orlando experience near Disney World.
Location & Disney Benefits
Where is Renaissance Orlando Resort – Disney Springs® Area located?
1905 Hotel Plaza Boulevard, Lake Buena Vista, Florida 32830. We’re an Official Walt Disney World® Hotel located in the Disney Springs® Resort Area.
Is Renaissance Orlando Resort – Disney Springs® Area an Official Walt Disney World® Hotel?
Yes. As an Official Walt Disney World® Hotel, you’ll enjoy benefits including Early Theme Park Entry and access to the complimentary park shuttle.
How does Early Theme Park Entry work?
Guests staying at the Renaissance Orlando Resort receive Early Theme Park Entry to all four Walt Disney World® theme parks — 30 minutes before regular park opening each day. Simply show your valid MagicBand, Key to the World Card, or digital room key along with your park ticket at the entrance.
Can I purchase Lightning Lane passes early?
Lightning Lane Multi Pass and Individual Lightning Lane selections can typically be made starting at 7:00 AM on the day of your park visit (or earlier for some on-site hotel guests, depending on current Disney policy). We recommend checking the My Disney Experience app for the most up-to-date rules.
Do you offer Extended Evening Hours or After Hours events?
Extended Evening Hours are available to guests of select Deluxe resorts and are not currently offered at Renaissance Orlando Resort. Separate ticketed After Hours events occasionally take place and can be purchased through Disney.
Disney Transportation
Does the hotel offer a shuttle to Walt Disney World® parks?
Yes. We provide complimentary scheduled shuttle service to all four Walt Disney World® theme parks (and the Lake Buena Vista Factory Outlets).
How do I reserve the shuttle?
Reservations are required. After you check in, use the QR code available at the front desk to access the shuttle reservation system. You can reserve seats for up to seven days of your stay. Once reserved, you’ll receive a boarding pass that you must present when boarding.
Can I reserve the shuttle before I arrive?
No. Shuttle reservations can only be made after check-in using the QR code at the front desk.
What time does the earliest shuttle leave? Will it get me there for Early Theme Park Entry?
Shuttles are scheduled to support park opening times, including Early Theme Park Entry. Exact departure times are shown in the reservation system after you check in, so you can choose the departure that best fits your plans.
Is the hotel walkable to Disney Springs®?
Yes. Disney Springs® is conveniently located nearby and is easily reachable on foot or by a short ride. The complimentary shuttle serves the four theme parks and does not stop at Disney Springs®.
Family Amenities
Do you provide Pack ‘n Plays or baby cribs?
Yes. Pack ‘n Plays / cribs are available upon request and subject to availability. Please request one when booking or by contacting the front desk in advance.
Is the hotel family-friendly?
Absolutely. We welcome families with a zero-entry pool, game room, spacious rooms, and convenient access to all the magic of Walt Disney World® and Disney Springs®.
Rooms & Amenities
Does the resort have a pool?
Yes. We feature a beautiful zero-entry outdoor pool open daily (hours may vary by season). Poolside cabanas and the Agave Fresco pool bar are also available.
Do you offer fireworks views?
Select rooms offer views toward the Epcot® area. Please note that fireworks viewing is not guaranteed and depends on room location and weather.
Is there a spa?
Yes. Indulged Spa + Wellness Retreat offers massages, facials, and other treatments. Appointments are recommended.
Is there a fitness center?
Yes. A 24-hour fitness center is available to all guests.
Is parking available?
Yes. Self-parking is $30 per night and valet parking is $45 per night (plus tax). Rates are subject to change.
Is there a resort fee?
- Two complimentary drinks per day (coffee at The Grove Café & Brew or beer/wine at American Kitchen Bar & Grill)
Complimentary Wi-Fi throughout the hotel
Scheduled wellness classes on the Terrace
Official Disney Springs® Passport to Savings
And other resort amenities
Do you have laundry facilities?
We do not offer guest laundry on site.
How do I get extra towels or washcloths?
Simply call the front desk or use the phone in your room to request fresh towels from housekeeping. They will be delivered to your room.
Do Lanai rooms have balconies?
Lanai rooms feature a private patio/lanai area. Poolside Lanai rooms offer direct pool access and a more open outdoor space. Standard Lanai rooms do not have traditional elevated balconies. Please check the specific room description when booking or ask our team for details.
Meetings & Location
How close are you to the Orange County Convention Center?
Approximately 15–20 minutes by car, depending on traffic.
How far are you from Orlando International Airport (MCO)?
Approximately 25–30 minutes by car under normal traffic conditions.
Booking & Policies
What time is check-in and check-out?
Check-in is at 4:00 PM. Check-out is at 11:00 AM. Early check-in and late check-out are subject to availability and may incur a fee.
Can I drop off luggage before check-in?
Yes. You’re welcome to leave your luggage with the front desk before your room is ready. We’ll store it securely until check-in.
How do I add a guest to my reservation?
Please contact the front desk or reservations team directly so they can update your reservation. You can also reach out through our contact form and a team member will assist you.
How can I receive a copy of my folio or bill after checkout?
Contact the front desk or submit a request through our contact form, and our team will email your folio to you.